support-policy-holders

Go to 'Profile,' select 'Edit Address,' and enter your new address. Save the changes to update your information.

Click on the 'Forgot Password' link on the login screen, enter your registered email, and follow the instructions to reset your password.

Navigate to the 'Complaints' section in the app, fill out the required details, and submit your complaint.

Ensure that notifications are enabled in your device settings under 'MySlic App.' You can customize which notifications you receive.

1. Support Email: [email protected]
2. Support Phone Number: 923312381132
   
3. Support Website: https://www.statelife.com.pk

Issue: The app is crashing or freezing.

Solution:

1. Close the app completely and restart it.
2. Ensure your device is running the latest version of iOS.
3. Check for updates to MySlic App in the App Store and install any available updates.
4. If the issue persists, try reinstalling the app.

Issue: I can't log in to my account.

Solution:

1. Double-check your login credentials (email and password).
2. Ensure you have a stable internet connection.
3. If you forgot your password, use the 'Forgot Password' feature to reset it.
4. If the problem continues, contact support at [email protected].

Issue: I’m not receiving notifications.

Solution:

1. Verify that notifications are enabled in your device settings.
2. Check the 'Notifications' settings in the app to ensure they are turned on.
3. Restart your device to reset notification services.
4. Reinstall the app if the issue persists.